Privacy policy

Information you provide

Energy Materials Group (EMG) collects the information you submit when you contact us or request a quotation. This may include your name, business email, telephone number, company, project location, delivery requirements, material specifications and messages.

Drawing-upload enquiries may also include drawings, models, photographs, inspection requirements and other project documents. Please provide only information needed for your enquiry and ensure you are authorised to share it. Do not include unnecessary personal or sensitive information.

How we use and share information

We use enquiry information to respond, prepare quotations, assess technical requirements, manage orders and maintain business records. Relevant requirements may be shared with qualified manufacturing, inspection and delivery partners where needed to fulfil your request.

Web3Forms processes website form submissions and delivers them to EMG’s sales email. Drawing uploads are stored in private Lovable Cloud storage; time-limited access links are included in the enquiry email. Current drawing links expire after 90 days. Link expiry does not mean the underlying file or email has been deleted.

Our hosting, email, form-processing and other service providers may process information outside Australia. The destination depends on the provider and the supply arrangement; contact us if your project has confidentiality, residency or access restrictions before uploading documents.

Visitor analytics

Lovable collects visitor analytics for us. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors.

It records pages visited, where visitors came from, country, browser, operating system, device type, time on site, page-load speed and errors. Click tracking is enabled and records which buttons and links are clicked, identified by their position rather than their text. Our site also reports application errors.

This site currently has no consent banner connected to Google Consent Mode. These analytics, including clicks, are recorded for every visitor. Detailed data is kept for 90 days and daily summaries for one year.

Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Other tracking, cookies and local storage

Microsoft Clarity is loaded across the site to help us understand use through interaction analytics and session recordings. Microsoft receives usage and device information and may use cookies or other identifiers. This is separate from Lovable’s cookie-free analytics.

Snitcher is loaded across the site to support business-visitor identification. It processes IP addresses, browsing and device information and may use cookies or identifiers to associate visits with companies. Corporate identification is not a guarantee that an individual visitor is anonymous.

Google Maps embeds on our contact page connect your browser to Google when they load. Google receives connection and device information, including your IP address, and may use cookies under its own privacy policy. External links, including LinkedIn, take you to services governed by their own policies.

The quote cart saves selected items in your browser’s local storage so they remain available between visits. Authorised administrative sign-in uses Lovable Cloud and browser storage for session credentials. These functions are distinct from analytics. Browser settings can restrict cookies and clear local storage; doing so may affect saved quotes or sign-in.

Security and retention

We use access controls and private drawing storage to protect enquiry information. No internet transmission or storage method is completely secure. If a document needs a specific security arrangement, contact us before submitting it.

Enquiries, emails, drawings and order records are retained as needed for the enquiry, ongoing commercial relationship and applicable record-keeping obligations. Retention varies by record type; contact us to ask about a particular record. Provider retention is governed by the relevant provider’s policy.

Access, corrections and privacy concerns

You can contact EMG to request access to or correction of personal information, ask about retention or deletion, or raise a privacy complaint. We may need to verify your identity, and legal or commercial record-keeping requirements may limit deletion.

Email sales@energymaterialsgroup.com with the subject ‘Privacy enquiry’, or write to Energy Materials Group, Level 18, 324 Queen Street, Brisbane QLD 4000, Australia. We will assess your request and respond. If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates to this policy

We may update this policy when our services or information-handling practices change. The revised policy will be posted here with an updated date.